Refund policy

Quality guarantee

We stand by our 30-day quality guarantee. As a limited-drop boutique, we do not offer 'change of mind' refunds. However, if a manufacturer defect is found, we will immediately issue a replacement at zero cost to you. In the event a replacement is unavailable or not preferred, a full refund will be provided. We are committed to ensuring you only keep gear that meets our standard.

Note: Return shipping costs are the responsibility of the customer unless the item is defective.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Items sent back to us without first requesting a return will not be accepted. 

To start a return, you can contact us at connect@apparelbygodcan.com. Please note that returns will need to be sent to the following address: 4611 E Chandler Blvd, Ste 112 #4075, Phoenix, AZ 85048.

You can always contact us for any return question at connect@apparelbygodcan.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• Inventory Note: Since our drops are limited "First Editions," we cannot guarantee that every size will be in stock for an exchange. If your size is unavailable, we will issue you a store credit to be used on any future drop or a refund to cover the cost of the items purchased.

 

• Damaged or Incorrect Items: If we made a mistake (wrong item sent) or the garment has a manufacturer defect, we will provide a pre-paid shipping label and cover all costs to get the correct item to you immediately. Your satisfaction is our priority.

 

European Union 14 day cooling off period

In accordance with EU/UK consumer law, customers in those regions have 14 days from delivery to request a return for any reason. Items must be returned in their original, unworn condition at the sender's expense.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.